Terms & Refund Policy

1. Ordering

• Orders on this website are for collection at Nambita Cafe KwaMashu or Nambita Cafe Waterloo. We don't deliver.
• Prices are in South African rand (ZAR). The total shown before you pay is the full amount: there are no extra fees.
• Your order is confirmed once your payment succeeds. You'll see your order number on screen and, if you gave an email address, receive a receipt.
• Menu items, photos and prices can change. Photos show how an item is served and may differ slightly.

2. Payment

Payments are processed securely by Yoco. Your card details are entered on Yoco's page and never reach us. If your payment doesn't go through, you are not charged and the order isn't made.

If money left your account but you didn't see a confirmation, please don't pay again: email info@nambitacafe.co.za or ask at the counter, and we'll check it.

3. Collecting your order

• We start preparing your order once it's paid. The confirmation page shows its progress, and we email you when it's ready (if you gave an email address).
• Collect it from the branch you chose and show your order number at the counter.
• Please collect your order on the same day. Our food is made fresh, so orders not collected by closing time can't be kept or refunded.

4. Refunds

We give a full refund when:

• we can't make your order (for example, an item has run out or the branch has to close),
• your order is wrong or something is missing, or
• you were charged more than once for the same order.

If your order is wrong or incomplete, please tell staff when you collect it so we can fix it straight away, or email info@nambitacafe.co.za on the same day with your order number.

Because food and drinks are made to order, we can't take them back or refund them once they've been correctly prepared.

Refunds go back to the card you paid with. Banks usually take up to 7 working days to show the money in your account.

5. Allergies

Please tell us about allergies in the order note. We'll do our best, but our kitchens handle many ingredients, so we can't promise any item is completely free of an allergen.

6. Your information

How we use the details you give us is explained in our Privacy Policy.

7. Contact us

Questions or complaints: call 065 686 6171, email info@nambitacafe.co.za, or speak to us at either branch:

• Nambita Cafe KwaMashu, 206 Bhenjane Rd, KwaMashu, 4051
• Nambita Cafe Waterloo, 4 20278 St, Waterloo, Blackburn, 4319

8. Changes to these terms

We may update these terms. The version on this page when you pay is the one that applies to your order.